FAQs

 

How are shipping costs calculated?

  • I am pleased to extend FREE SHIPPING to all of my UK customers.

  • I am also pleased to send abroad but will need to add postage for this, please use drop down menu to select International shipping.

  • Please note that artwork sent outside of the UK may be subject to duties, taxes and/or fees according to your country’s regulations. The buyer is liable for these duties should they occur.

What do I do if there is a problem with my order?

  • Please send an email with your order number (you can find this in your email confirmation) and a description of the issue to luna.north@btinternet.com and we will get back to you as soon as we can.

How long does shipping usually take?

  • Shipping within the UK usually takes 5-7 days.
    Shipping outside of the UK to America or Australia takes three to four weeks.

  • Processing and Shipping of Giclee canvas orders is direct from my printer and takes two to three weeks.

  • Some orders will take longer depending on cultural events (during holidays postal carriers usually see a significant influx of orders needing to be processed and therefore shipping times are affected) and region (often orders to rural areas will take longer than those to metropolitan areas).

I put in the wrong address, can I have a refund?

  • Unfortunately we cannot take responsibility for the input of incorrect addresses, as an independent artist I can't afford to do so.

  • Please check your address when placing your order and you can double check before hitting your order confirmation.

  • If you realise that you've entered the wrong address, please email us ASAP and we will do our best to rectify the error if we can.

I have booked a workshop and find I can no longer attend, can I have a refund ?

  • Workshop venue hire and materials are paid for in advance, based on enough numbers for the course to run.

  • Cancellations made up to two weeks before the course date will receive a full refund.

  • Cancellation refund requests less than the two weeks before the course date cannot be automatically refunded.

  • If you are worried please feel free to contact us me on luna.north@btinternet.com